⎯ the details ⎯

⎯ the founder ⎯

⎯ Transformation Coaching · Edinburgh ⎯

Emma Hokayem

I coach change. I coach women to understand that they can do it.

Coaching for women ready to feel stronger, think clearer, and stop white-knuckling their way through it.

Terms & Conditions.

Everything that governs your membership, set out clearly.

About Emma.

These Terms and Conditions govern all memberships and services provided by EH Fitness Edinburgh Ltd. By signing up for any of our services, either in person or online, you agree to be bound by these terms for the full duration of your contract.

Please refer back to these terms regularly, as they may be updated during your membership.

Last updated: 1st July, 2026

Membership types and structure

In-Person Membership

6 or 12 month minimum contract. Includes:

◆ 2× Small Group Personal Training (SGPT) sessions per week

◆ 1× Team Training session per week

◆ Access to coaching support via our app

online Membership

6 or 12 month minimum contract. Includes:

◆ Weekly remote coaching and structured workout blocks

◆ 1× Team Training session per week (optional, via credit)

◆ Access to coaching support via our app

Payments and fees

◆ Membership fees must be paid in full for the entire 6 or 12 month term before starting.

◆ Customised payment plans may be available upon request and are agreed on a case-by-case basis.

◆ All payments are non-refundable except under the limited circumstances described below.

Cooling-off and cancellations

Cooling-Off Period

◆ A 7-day cooling-off period begins from the date of sign-up.

◆ If no services have been accessed (e.g. onboarding call or app login), cancellation within this period is allowed, subject to a 15% admin fee.

◆ If any part of the service has been accessed, the cooling-off period is void, and full terms apply.

Contract Commitment

◆ By signing up, you are committing to either a 6 or 12 month term.

◆ No cancellations or refunds will be issued during this period, except for medical reasons (with proof).

Post-Contract Termination

◆ After your initial contract ends, your membership will automatically switch to a monthly rolling agreement.

◆ A 30-day written notice is required to cancel a rolling membership, starting from your next payment date.

◆ Notice must be submitted via email. It is your responsibility to ensure it is received and acknowledged.

Session bookings and credits

In-Person Members

◆ Entitled to 2 SGPT sessions and 1 Team Training session per week.

◆ Bookings must be made via our app.

◆ 2 credits may be rolled over per month upon request (illness or holidays only).

◆ Missed sessions without cancellation within the time limits are forfeited.

online Members

◆ Provided weekly coaching through the app.

◆ May use 1 Team Training credit per week if desired.

Session waitlists and notifications

◆ If a session is full, you may join a waitlist.

◆ If a space becomes available, you will receive an automated email.

◆ It is your responsibility to monitor your status and confirm your place via the ap

Cancellations & missed sessions

◆ Cancellations must be made at least 5 hours before the session via the app.

◆ For sessions starting at or before 9:00 AM, cancellations must be made by 8:00 PM the night before.

◆ Late cancellations or no-shows will result in credit loss unless a valid reason is provided before the session starts.

◆ No refunds or credit returns are offered for missed sessions.

Health & safety

◆ Before your first session, you must complete an informed consent form and declare any relevant health conditions.

◆ Please listen to your body, follow your instructor's guidance, and modify exercises as needed.

◆ Wear suitable clothing and remove jewellery to ensure your safety and that of others.

online Members

◆ You are responsible for your own safety when following our pre-recorded sessions.

◆ If unsure about any movements, you may submit a video without weights, and we'll provide feedback.

Use of the app

◆ All members receive access to our app, powered by Everfit.

◆ Your account is private and tailored to your programme.

◆ Bookings, training plans, communications, and support are all delivered through the app.

Medical cancellation policy

◆ Contract termination due to health issues will be accepted only with a valid doctor's note.

◆ If approved, remaining payments may be cancelled without refund for past usage.

Changes to membership terms or fees

◆ Membership fees are fixed for your contract duration (6 or 12 months).

◆ We reserve the right to adjust fees for new terms beyond your original agreement, with at least 30 days' written notice.

◆ Terms and Conditions may be updated. Please review them regularly.

Liability and disclaimers

◆ [ EH Fitness Edinburgh Ltd — confirm legal entity ] is not liable for any injury, loss, or damage unless caused by negligence or failure in duty of care. By participating in our services, you accept personal responsibility for your health, well-being, and decision to engage in physical activity.